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We have had continual problems with HP Laserjet scan to PC functions. The latest was on a HP Lasejet 2840 color all in one printer. I found one article on the HP website that helped me resolve the issue.

http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447626+1222727447516+28353475&threadId=1212416

I had to do things a little different from the last comment that was posted.

- Kill the “Status~m” process in task manager

- download and run the HPFixscan utility from  – tinyurl.com/8cn8m

- restart the computer (or restart the HP Toolbox) 

I was then able to scan again to the PC

When removing the Antivirus 2008  virus from an infected PC, you may come across the issue where you no longer get  a windows desktop. Thus, there is no windows taskbar/start menu. The problem is that, the virus has damaged the registry, keeping it from running the explorer.exe process correctly. This fix will enable windows to load explorer.exe and display the windows desktop.

To fix this issue, first you will need to press CTRL+ALT+DELETE to open the task manager. Click the Task Manager button. Next, under the FILE menu click on New Task (Run…). In the space next to Open:, type in REGEDIT and hit OK. Once inside the registry, find the keys bellow as needed.

The key that needs to be deleted to re-enable the windows desktop taskbar/start menu is:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe

And this key, if Internet Explorer will not start:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplorer.exe

Once you have deleted the key(s), reboot. Your Windows task bar should reappear and/or internet explorer should launch normally.