Archive for the ‘Microsoft Office’ Category

SQLDumper library failed initialization error on startup

Sunday, August 3rd, 2008

After uninstalling Microsoft Business Contact Manager from Outlook 2007 on a machine we kept getting the following error on startup:

“SQLDumper library failed initialization. Your installation is either
corrupt or has been tampered with. Please uninstall then re-run setup to
correct this problem”

What happened is that Microsoft Business Contact Manager uses Microsoft SQL server as its database and during the uninstallation of the software it fails to remove the SQL Server VSS Writer service. The easiest way to fix this problem is from your start menu go to control panel, administrative tools, and click on services.

It will bring up a screen like this:

.SQL Server VSS Writer Service

You want to find the service listed as “SQL Server VSS Writer”. Double click on the service and use the drop down box to set the service type as either manual or disabled

Opening jpg files sent to Outlook from a Mac come up as corrupt

Friday, July 11th, 2008

A security update issued by Microsoft has caused us some headaches at clients that are Mac and PC based. It looks like the following update has made a security change to the Outlook handles jpg files and this is causing Outlook to have an issue decoding the files when saving from email.

If you open the file from Outlook Web Access or send it to an internet based email it opens fine.

There are a couple of ways to fix this problem.

I recommend that you contact Microsoft and get a hotfix from them for the issue. Just following this link http://support.microsoft.com/kb/951678/en-us and you can request access to the hotfix file. You will receive an email from Microsoft in a few minutes that will give you instructions on how to download and install the hotfix.

You can also uninstall the patch. You can do this by going to add/remove programs and look for “Security Update for Microsoft Office Outlook 2003 (KB945432)” and uninstall that.

Apparently this issue also effect Outlook 2007, but I have yet to see it. If you are having an issue with jpg attachments from a Mac and Outlook 2007 you can request a hotfix for it here http://support.microsoft.com/default.aspx?scid=kb;EN-US;952001