Had a server today in one of the Citrix Presentation Server 4.5 farms that when users were logging into it they were getting license error messages. We couldn’t see the server from our licensing server and found that the Citrix Independent Management Architecture service was not started. We also were getting the following messages in the event viewer.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 8/13/2008
Time: 5:55:59 PM
User: N/A
Computer: CS3
Description:
The Citrix Independent Management Architecture service terminated with service-specific error 2147483649 (0×80000001).
Event Type: Error
Event Source: IMAService
Event Category: None
Event ID: 3989
Date: 8/13/2008
Time: 5:55:59 PM
User: N/A
Computer: CS3
Description:
The Citrix Presentation Server failed to connect to the Data Store. ODBC error while connecting to the database: S1000 -> [Microsoft][ODBC Microsoft Access Driver]General error Unable to open registry key ‘Temporary (volatile) Jet DSN for process 0×1ac Thread 0×730 DBC 0×669c1c Jet’.
It was a suprisingly easy fix. I just went to the command prompt and used the following command:
DSMAINT RECREATELHC
I was able to start the Citrix Independent Management Architecture service with out a problem. Some people have reported that when they reboot they have to do a DSMAINT RECREATEHC every time. I did not run into that here and was able to restart the server and have the Citrix IMA come up just fine.
After uninstalling Microsoft Business Contact Manager from Outlook 2007 on a machine we kept getting the following error on startup:
“SQLDumper library failed initialization. Your installation is either
corrupt or has been tampered with. Please uninstall then re-run setup to
correct this problem”
What happened is that Microsoft Business Contact Manager uses Microsoft SQL server as its database and during the uninstallation of the software it fails to remove the SQL Server VSS Writer service. The easiest way to fix this problem is from your start menu go to control panel, administrative tools, and click on services.
It will bring up a screen like this:
.
You want to find the service listed as “SQL Server VSS Writer”. Double click on the service and use the drop down box to set the service type as either manual or disabled
A security update issued by Microsoft has caused us some headaches at clients that are Mac and PC based. It looks like the following update has made a security change to the Outlook handles jpg files and this is causing Outlook to have an issue decoding the files when saving from email.
If you open the file from Outlook Web Access or send it to an internet based email it opens fine.
There are a couple of ways to fix this problem.
I recommend that you contact Microsoft and get a hotfix from them for the issue. Just following this link http://support.microsoft.com/kb/951678/en-us and you can request access to the hotfix file. You will receive an email from Microsoft in a few minutes that will give you instructions on how to download and install the hotfix.
You can also uninstall the patch. You can do this by going to add/remove programs and look for “Security Update for Microsoft Office Outlook 2003 (KB945432)” and uninstall that.
I needed to uninstall Trend Micro Officescan Client from several computers a while back. The problem arose when no one at the company knew the password set when the software was installed. I found a way to bypass the password prompt that appears the moment you try to uninstall Officescan Client. Open up the registry editor(Start>Run>Regedit) and follow the path and instructions below:
I tried to delete the hklm\software\AVG key like was suggested in some articles and that did not work. I then tried to delete the file that was giving error clock.gif and it told me the file was in use.
I then figured that AVG had the file in use while it was trying to uninstall it. So I disabled the AVG8 e-mail scanner and AVG8 Watchdog services, restarted the machine, and was then able to uninstall AVG.
A server running Citrix Presentation Server 4.5 at one of our clients would not auto client create printers when users connect. It would log an error in the event viewer for every printer that was being mapped with Event ID 1116.
I didn’t have much luck with figuring out what was going on until I focused on the actual error stated in the eventlog “AddPrinter() failed with status 0X5.” since 0X5 is usually an access denied code.
A little searching and I found a similar problem with Citrix Presentation Server 4.0 and the user permissions for the Ctx_SmaUser. This user is a local user and one of its jobs is to be the service user for the Citrix Print Manager Service. The user that Presentation Server 4.5 uses is named Ctx_SmaUser. I verified that this user belonged to the same groups as it did on the other server and then to test my theory that it was a user permission problem I changed the user that ran the service to the local administrator account. Once restarting the Citrix Print Manager Server I was able to login and have my printers connect.
Running the following tool from Citix fixed the user permissions for the Ctx_SmaUser user and I was able to change the user back on the service and have it create printers normally.
I had a situation today where I needed to uninstall Symantec Antivirus Corporate Edition 9.0 from a computer and it was asking for the uninstall password. Unfortunately the computer had not been communicating with server for sometime and the current password would not work. We also tried the default password of ’symantec’, but no luck.
Fortunately their is a pretty easy work around in this situation if you are comfortable with editing the registry*
Double click on UseVPUninstallPassword and change the Dword Value from 1 to 0. Click okay and you should now be able to uninstall Symantec without a password.
A couple of notes. I know that this works on Norton Corporate Edition 7.5, Symantec Corporate Edition 8.0 and 9.0, but I am unsure it works on versions 10 or 11.
